The Consumer Hotline for Tourists offers telephone consultation that overseas visitors to Japan can use if they experience consumer issues while visiting Japan. Feel free to call this hotline if you encounter consumer issues involving purchases of merchandise, restaurants, transportation, accommodation, etc. during your visit.

1: Telephone number

National Consumer Affairs Center of Japan

03-5449-0906

* It will be charged for calling.

2: Consultation hours

Weekdays 10:00-16:00

(Excluding Saturdays and Sundays, National holidays, and Dec. 29 - Jan. 3)

3: Languages

English, Chinese, Korean, Thai, Vietnamese, Japanese

4: Issues that are covered in the consultation

Consultations regarding consumer issues (purchases of merchandise, restaurants, accommodation, transportation, etc.) which tourists from overseas encounter while visiting Japan.

Examples

Case 1: A product you purchased was broken.

Case 2: You were charged an exorbitant amount at a restaurant.

Case 3: You were charged high repair costs for a rented car.

Case 4: Your hotel room was not what you had reserved.

* "Consumer Hotline for Tourists" handles consumer issues only. It cannot provide tourist information or answer questions related to lost items, accidents, or illness or injury.

Consultation Corner, Consumer Administration Center, Industrial Policy Department, Economic and Labor Affairs Bureau

Kawasaki Frontier Building 10th floor, 11-2 Ekimaehoncho, Kawasaki ward, Kawasaki,

210-0007

Tel：044-200-3030

Fax：044-244-6099

Email：28syohi@city.kawasaki.jp