You can consult about the purchase of merchandise and contractual doubt, any trouble by phone or visiting.

Expert Counselor, Adviser, Consultant etc. of the consumer affairs who has license will help to solve.

1.Where to consult: Kawasaki Consumer Government Center

2.Eligible person: People who live or commute or go to work inside Kawasaki city.

If you are not Eligible person, please call the following number.

●Consumer Hotline (The phone number is the same nationwide.) No area codes. 188(iyaya)

Consumer Hotline is same phone number in the nation.

We guide the Consumer affairs consultation office near you that is set by local government agency.

3.How to consult: Call or Visit (reservation system) (consultation counter number: 044-200-3030)

4.Reception Hours: Mon-Fri 9:00 AM to 4:00 PM (On Fridays, only phone calls are available until 7:00 PM.)

Saturday 10:00 AM to 4:00 PM (Only phone calls)

5.Holiday: Sunday, National Holiday, Year End and New-Year holidays (December 29～January 3)

Also, you can consult via email using the dedicated form below.

But if it is just the content of an email, it may be a general answer because of the limited amount of information. And it takes time to respond.

https://www.city.kawasaki.jp/280/page/0000006147.html

* If you want a solution with us through the consumer center such a [you want to contact the consumer center] or you are in hurry, please call or visit us.

Consumer Government Center, Industrial Policy Department, Economic and Labor Affairs Bureau in Kawasaki City.

Frontier Building 10F, 11-2 Ekimae-honcho, Kawasaki ward, Kawasaki city, 210-0007

Tel:044-200-3030

Fax:044-244-6099